Public offer for paid medical services

EBM Clinic (MOMSSENSE LLC) • 16a Bobur street, Tashkent • Licence No. 249951 of 03.04.2024

Using the clinic's services, booking an appointment or paying for services means that you fully accept the terms of this offer.

1. What we provide

The clinic undertakes to provide medical services in accordance with its current licence:

• Consultations with general practitioners and specialists
• Diagnostic, laboratory and instrumental examinations
• Medical manipulations and procedures

The list of services and their prices are set out in the clinic's price list. The services comply with the standards of the Ministry of Health of the Republic of Uzbekistan.

2. Timing and appointments

⏱ Service timeframes

• Same-day appointment (if a slot is available)
• Test results — up to 45 days from sampling
• Medical documents on request — within 10 working days
• Decision on a prepayment refund — within 7 working days

📅 Appointment rules

• Cancellation — no later than 24 hours in advance
• Arriving more than 15 minutes late — the clinic may reschedule the appointment
• Rescheduling initiated by the clinic — at least 12 hours' notice
• Follow-up appointment — within 60 days for the same condition

3. Payment

💳 How payment works

• Payment — 100% prepayment before the service begins (unless agreed otherwise)
• Methods: cash in soums, bank card, bank transfer
• A receipt is issued for every payment
• Payment may be made by an insurance company or by a third party under a contract with the clinic

🔄 Prepayment refunds

• Cancellation 24+ hours in advance (call +998 90 011 86 68 or use the clinic's other official channels) → 100% refund
• Cancellation less than 24 hours in advance or a no-show → refund less the clinic's actual costs
• For a valid reason (illness, force majeure) with supporting documents → full refund or rescheduling
• Refund period — 7 working days from the submission of documents

Follow-up consultation: the reduced rate applies for 60 days after the initial appointment for the same condition.

4. Rights and obligations

✅ The clinic undertakes to

• Provide services with due quality and in full
• Inform you about the doctor, treatment methods and risks
• Notify you immediately if a service cannot be provided
• Keep medical records
• Observe medical confidentiality

✅ The patient undertakes to

• Present an identity document
• Give full information about their health, allergies and medicines taken
• Follow the doctor's prescriptions and recommendations
• Give at least 24 hours' notice when cancelling an appointment
• Follow the clinic's rules of conduct

🔑 Patient's rights

• Request a change of doctor (subject to that doctor's consent)
• Receive information about their health and treatment
• Refuse services, paying the costs actually incurred
• Protection of medical confidentiality
• Receive information about services and prices
• Demand proper performance of obligations
• Choose an attending doctor from the clinic's staff
• Review their medical records

5. Liability

The clinic is not liable where problems have arisen because:

• The patient concealed or gave incorrect information about their health
• The patient breached the treatment regimen or the doctor's prescriptions
• The patient self-medicated without agreeing it with the doctor
• Force majeure (natural disasters, changes in legislation and the like)

If services are not paid for, the clinic may suspend treatment (except in emergencies) and go to court.

6. Confidentiality and personal data

🔒 The clinic guarantees:

• Medical confidentiality: the fact of your visit, the diagnosis and test results are not disclosed
• Information is passed to third parties only with your written consent or where the law requires it
• Video recordings on the clinic's premises are kept for 90 days and used only for internal control
• By accepting the offer you consent to the processing of personal data under the Law of the Republic of Uzbekistan "On personal data"

7. Contact and notices

• 📞 Booking and cancellation: +998 90 011 86 68 or the clinic's official channels
• 📧 Legally significant messages: [email protected]

The clinic sends notifications (test results, appointment reminders, promotions) by SMS, email and messengers. You are informed in advance of the risks of transmitting data over the internet.

8. Disputes

Disputes are settled through negotiation. If no agreement is reached — in court under the laws of the Republic of Uzbekistan.

Acceptance of the offer

Any of the following actions means full acceptance of the terms of the offer: registering on the clinic's website or app, pressing the "Pay" button, making the first payment for services, and receiving a medical service at the clinic.

The offer is open-ended. The clinic may change its terms — changes are published on the website and on the information boards at the clinic.